1) A few weeks ago, I wrote about my frustration with The Oregonian’s inefficient and unreliable morning delivery. Despite having had a newspaper delivered to my doorstep since I was a wee lad, I called and cancelled my subscription. Within 24 hours, I got a call from a manager whose questions made it clear that he was taking my concerns to heart. After asking me to reconsider, he offered me two free weeks and then offered to follow up with me to make sure my newspaper delivery became…and remained…more reliable.
I took him up on his offer, not because I had a change of heart, but because I was impressed that someone was genuinely trying to make things right. I have to admit that the reliability didn’t improve immediately; there were still a couple days when no newspaper was waiting at my front door. Things have improved, though, and I have to say that it’s refreshing to be able to relate a story about good customer service. Nice job, y’all….
2) I also recently wrote about how some Legislatures in Western states are jumping on the bandwagon and passing resolutions endorsing the “Code of the West” or “Cowboy Code of Honor” as a moral guideline. Sure, it’s meaningless, and it’s a waste of tax money…but legislators LOVE this sort of stuff. It makes them feel good about themselves, and they can pound their breasts about how they’re “setting a tone”…whatever that means. Here in Oregon, legislators in Salem are the latest to jump on the bandwagon. The House of Representatives in Salem passed the resolution, sending it onto the Senate, where it will likely be rubber-stamped, everyone will pat themselves on the back…and the “Code of the West” will immediately be forgotten…buy, hey, this is what principled, prudent leadership is all about, right??
3) You have to know that it’s time to change the name of your business when it’s named “Analtech”…right? Well, rather than just doing the smart and expedient thing, the company is trying to divine the answer via a two-question survey.
Hey, if you’re company is named Analtech, the answer to the question, “Should we change the name?” shouldn’t be just “yes”, but “HELL, YES!!!”
Y’all have a great Thursday…. ;-)
